Understanding Your Bill

Clarinda Regional Health Center is committed to helping you understand your hospital or clinic bill.

As of June 2019, CRHC and Clarinda Medical Associates has begun working with a company called MAR for patient billing. Your bill will be sent directly to you from MAR. The business envelope containing your bill will list “Clarinda Regional Health Center” on the return address. Your payment will be sent to, and processed by, Clarinda Regional Health Center in Clarinda, IA.

Although the bill is generated by MAR, our local business office has the original record. Should you have questions, please feel free to contact our Customer Service Representatives at 1-855-459-5109.

Hospital Bill vs. Clinic Bill

Clarinda Regional Health Center has a provider-based clinic (Clarinda Medical Associates (CMA)in Clarinda). We also have the Villisca Family Health Center which provides patient services. Regardless of whether or not you use one of our clinics or a service within the hospital facility, we will bill the services to your insurance company and you may receive a private pay statement from our third-party billing company – MARS.

Regulations govern the hospital billing process. We assure you in these instances that although you may receive two bills (one from the clinic and one from the hospital), we have not duplicated the charges.

Reminders for Making Payment

Please include your patient account number or the payment stub that is attached to the statement to ensure the correct account is credited.

All payments are to be remitted to the following address:

Clarinda Regional Health Center
Attn: Accounts Receivable
PO Box 217
Clarinda, IA 51632

Specialty Clinic Billing

The Specialty Clinic billing process usually involves several bills, all generated for each clinic visit. One Specialty Clinic appointment with a specialty physician will involve a bill for professional services from the physician. A separate Clarinda Regional Health Center (CRHC) bill will be generated for the facility fee, and if applicable, any clinic, x-ray, or other services-rendered fees. If a patient has a radiology service whereby a radiologist reviews the image, the radiologist will generate a separate bill from their organization.

CRHC obtains your insurance and patient billing information and forwards this information to all entities (specialty physician, CRHC billing office, radiologist, etc.) for processing with your respective insurance program.

CRHC and/or various providers who have a remaining balance due from your visit, will bill you directly for the remainder. CRHC’s bill will arrive from our billing service – MARS.

Financial Assistance

Clarinda Regional Health Center is committed to helping our under-insured and un-insured patients. We have staff available to provide information on payment plans or other forms of assistance.

Item Mastery Transparency

Beginning January 1, 2019, the Centers for Medicare and Medicaid Services (CMS) is requiring health care facilities to annually publish standard charges. CRHC recommends patients call our billing department for accurate cost estimates.

Please feel free to contact our billing office at (712) 542-8243 or (712) 542-8305 with any questions or concerns.