Q: How long before my bill arrives?

A: If you have insurance and you’ve provided our office with a copy of a current insurance card, we will first directly bill your insurance company. The insurance company will review the claim and make payment to our hospital/clinic. Then you may receive a bill from CRHC for the remaining portion, if any, is due. This process can take from 30 to 60 days.

If you do not have insurance, you will receive a bill from CRHC within 14 business days of your visit.

Q: Why does the hospital or clinic make a copy of my insurance card at every visit?

A: This is done in an effort to better communicate with your insurance company when it comes time to submit a claim. Verifying we have the most current card and billing address information on file will help to eliminate delays in payment processing due to records not matching.

Q: Can I get a discount on my bill?

A: YES, if you pay your entire balance within 30 days of the date on the statement you will receive a 5% discount. If considering paying in full to utilize the discount, please contact our CRHC Billing Office at (712) 542-8243 to make sure it’s properly accounted for in our computer system.

Q: Why wasn’t my insurance billed?

A: There are a number of reasons why your insurance may not have been billed.

  • Most likely CRHC/CMA did bill insurance, but the insurance company may have requested more information from the patient. In some cases, the insurance company may deny the claim if they did not receive the information they were requesting from the patient. If this happens, the patient is responsible for the full amount of the bill.
  • A patient’s insurance qualifications or plan may have changed. A patient should contact CRHC to inform us of the insurance change.
  • An insurance card may not have been presented at time of service. If the patient enters or is admitted in the ER it’s important for a family member to present an insurance card prior to the patient being discharged.

Q: I have Medicare. Why do I still owe CRHC?

A: Medicare and supplemental insurance plans do not cover oral or self-medications given in an outpatient setting. An outpatient setting may include, (1) An emergency room visit; (2) A patient categorized in an “observation” situation.

Any take-home medications given during an emergency room visit are not covered (including Medicare Part D). The reason is because CRHC does not have a retail pharmacy.

Q: Can I set up a payment plan?

A: Yes, CRHC does work with patients to set-up payment plans. Call the CRHC Billing Office at (712) 542-8243 to get more information.